HeroCRM.io

Last Updated: December 2025

1. Overview

Hero Marketer Limited (“Hero Marketer”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it in accordance with this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you visit or use HeroCRM.io, communicate with us, or otherwise interact with our services (collectively, the “Platform”).

HeroCRM.io is a white-labelled customer relationship management and automation platform operated by Hero Marketer Limited, a company registered in England and Wales.

Company details

Hero Marketer Limited

Company number: 12983426

Email: [email protected]

This Privacy Policy does not apply to Personal Information processed on behalf of HeroCRM customers relating to their own end users or clients. In those cases, Hero Marketer acts as a data processor, and the relevant customer’s own privacy notice will apply.

By accessing or using the Platform, you confirm that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of Personal Information.

Information you provide directly

This includes information you provide when you:

Create an account Subscribe to services Request information or support Make payments Communicate with us

This may include:

Name Email address Phone number Business details Billing and payment information Login credentials Communications and correspondence

If you provide Personal Information about another person, you confirm that you have lawful authority to do so.

Information from third parties

We may receive information from:

Marketing and advertising partners Affiliate partners Analytics providers Payment processors Publicly available sources

Information collected automatically

When you use the Platform, we may collect:

IP address Device and browser information Usage data and activity logs Cookies and similar tracking technologies

Please refer to our Cookies Policy for further details.

3. How We Use Your Information

We use Personal Information for the following purposes.

Platform operation and improvement

To operate, maintain, secure, personalise, and improve the Platform, including system diagnostics, analytics, testing, and feature development.

Customer support

To provide technical support, respond to enquiries, and manage customer relationships.

Business operations

Including billing, payments, accounting, compliance, audits, and internal administration.

Communications

To communicate with you about your account, service updates, security notifications, policy changes, and where permitted, marketing communications.

Marketing and advertising

To deliver relevant content, promotions, and advertising, measure campaign effectiveness, and manage affiliate relationships, subject to your preferences and legal requirements.

AI-enabled features

Certain Platform features may use artificial intelligence to deliver functionality. We do not use customer Personal Information to train public or generalised AI models. Any AI subprocessors are contractually restricted to providing the specific service requested.

Security and fraud prevention

To protect the Platform, users, and data, including monitoring for unauthorised access, abuse, or criminal activity.

Legal and regulatory compliance

To comply with applicable laws, regulations, legal processes, and enforce our rights.

4. Legal Basis for Processing

Where required by law, we process Personal Information under one or more of the following legal bases:

Performance of a contract Legal obligation Legitimate interests, where not overridden by your rights Your consent

You may withdraw consent at any time where processing is based on consent.

5. Data Protection Roles

Hero Marketer Limited acts as:

Data Controller for Personal Information collected directly by HeroCRM.io Data Processor when processing Personal Information on behalf of HeroCRM customers

Customers remain responsible for complying with data protection laws in relation to their own end users.

6. How We Protect Your Information

We implement appropriate technical, organisational, and administrative safeguards designed to protect Personal Information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials.

7. When We Share Information

We may share Personal Information with:

Service providers and subprocessors providing hosting, analytics, payment processing, customer support, or IT services Affiliates and partners where necessary to provide services or manage referrals Advertising and marketing partners, subject to your preferences Legal authorities, where required by law or to protect rights Successors in the event of a merger, acquisition, or sale of assets

We do not sell Personal Information for money. We do not share phone numbers or messaging consent without express permission.

8. Data Retention

We retain Personal Information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, regulatory, accounting, or reporting requirements.

We may anonymise data for analytical or statistical purposes, in which case it may be retained indefinitely.

9. Children’s Information

HeroCRM.io is not intended for children under 16. We do not knowingly collect Personal Information from children under 16. If such information is identified, it will be deleted promptly.

10. Third-Party Links and Integrations

The Platform may link to or integrate with third-party services. We are not responsible for the privacy practices of third parties. Their own privacy policies apply.

11. Do Not Track

The Platform does not currently respond to Do Not Track browser signals.

12. Your Rights

Depending on your location, you may have rights including:

Access to your Personal Information Correction of inaccurate data Deletion of data Restriction or objection to processing Data portability Withdrawal of consent Lodging a complaint with a supervisory authority

UK residents may contact the Information Commissioner’s Office.

13. International Data Transfers

Personal Information may be transferred and processed outside the UK or EEA, including in countries with different data protection standards. Where required, we use appropriate safeguards such as standard contractual clauses.

14. Privacy Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on the Platform and take effect when published.

15. How to Contact Us

If you have questions about this Privacy Policy or your Personal Information, contact:

Hero Marketer Limited

Email: [email protected]

Company number: 12983426

Registered in England and Wales